Sprint makes no guarantee that an unlocked device will work on another carrier's network. Whether another carrier will accept and activate a device is subject to that carrier's policies and capabilities. Additionally, unlocking a device may enable some functionality of the device but not all e.
Please also note that Sprint devices which the owner has attempted to reprogram or activate on another carrier's network or otherwise altered from its initial programming or settings may not be able to be reactivated on the Sprint network.
The MSL code was utilized to lock many devices manufactured prior to February While Sprint can provide the MSL code to eligible customers, as noted above, this does not mean that the device will be accepted by another carrier or interoperate with another carrier's network, which is subject to that carrier's policies and capabilities.
Learn more about the Unlocking Commitment. Have questions? Follow the steps below if you received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact us so we can provide it. For security reasons, your session will time out in 2 minutes unless you choose to continue. Connecting to your account lets us quickly confirm your options, pricing and personal information. Easily view or pay bills, update your account preferences, monitor data usage, upgrade online and get special offers.
Unlocking your Sprint device. Unlock your mobile device. Unlock eligibility requirements. We unlock mobile devices that meet the following eligibility criteria free of charge: The device must be sold by Sprint. The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked.
The device is SIM Unlock capable. The device must be or have been active on the Sprint network for a minimum of 40 days. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the device unlock is completed.
Sprint may request proof of purchase or additional information in its discretion and certain other exceptions may apply. Inactive Devices For inactive devices, customers must contact Sprint Customer Care to request that their unlock-capable device be unlocked and may have to take steps to perform an over-the-air update to ensure the unlock programming has been relayed to the device.
See Device Unlock Policy for a list of eligibility requirements. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps. Select Permanent Unlock and wait while the device completes the unlock. Restart the device. If you have a locked iPhone that's eligible, Contact us so we can submit the unlock. If your iPhone is showing unlocked on My T-Mobile, follow these steps to complete the process. Talking Tom Cat. Clash of Clans. Subway Surfers. TubeMate 3. Google Play.
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